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Archived: Old Oak Road Good

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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 26 February 2014
Inspection Report published 26 February 2014 PDF


Inspection carried out on 30 January 2014

During a routine inspection

We spoke with five people who use the service, two relatives, one social care professional, three members of staff and three student nurses on placement at the home and the manager during this unannounced inspection.

People said "I go out", "I do the things I want to", "I can have visitors", "staff listen, respect and give me the support I need", "I see my keyworker and have meetings", "I am involved in choosing the care I need" and "we have regular meetings".

Relatives said that Old Oak Road was a good place for people to live saying "people are comfortable", "I am involved in care planning and reviews of the care provided", "I am made welcome when I visit" and "I have not needed to make a complaint in the last few years but have confidence that issues would be addressed".

Staff said they had the required recruitment checks before they started work and had induction, training and supervision to enable them to carry out their role. Staff said that one of the things the service did well was to involve people and meet their individual needs. Students were happy with their placement and said "it is a good learning experience" and "it gives us opportunities to learn" and "I am happy with the level of care and support people are given".

We saw staff had detailed knowledge of people and how to meet their needs. People were involved in the day to day running of the home. Records were up to date, medicines were administered safely and the home was kept clean.