You are here

Archived: Old Oak Road Good

All reports

Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 8 February 2013
Inspection Report published 8 February 2013 PDF


Inspection carried out on 17 January 2013

During a routine inspection

We spoke to all six people living at Old Oak Road. They told us staff were very good and kind and supported them in being independent. One person commented �I am happy living here the staff are very good. I am more confident now with their support�. Another person told us �I like living here the staff help me when I ask them, they are really helpful and respect my decisions�. There were health check records for all six people with information showing where and when they had attended appointments.

Staff were trained in safeguarding vulnerable adults and all staff were aware of the procedure to follow if an incident occurred. There was a policy and procedure in place for how to report any concerns, including to the local authority.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis, including safeguarding and health and safety. There was a procedure in place for them to undergo annual appraisals where their performance would be discussed and targets set for the coming year.

Staff at Old Oak Road monitored the services provided to the people living there and conducted health and safety checks to make sure the environment was safe. Regular questionnaires were completed by people using the service where they provided feedback on the services provided. People living at the home told us that they would be happy to raise any concerns with staff if they had any.