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Archived: Old Oak Road Good

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Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 9 January 2012
Inspection Report published 9 January 2012 PDF | 44.67 KB

Overview

Inspection carried out on 13 December 2011

During a routine inspection

People told us that they were happy with the service being provided by staff at Old Oak Road. They told us they liked the food and that staff were very helpfull. We saw positive interactions between people who use the services and the staff and it was evident that staff know and understand the needs of the people who use the service.

We were told that if for any reason people were not happy about anything in their home, they would report it to staff.