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Westhope Care Limited - 11 Kings Court Good

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2019

About the service

Westhope Care Limited - 11 Kings Court provides personal care for people who live in supported living accommodation. The service specialises in supporting people with a learning disability and/or autism. At the time of our inspection the service was supporting seven people in one supported living setting and two people who lived more independently in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People were safe. Staff understood how to protect people from abuse or harm. The provider made sure there was current information for staff to follow to minimise identified risks to people's health, safety and wellbeing. Staff followed current practice when providing personal care and when preparing and handling food which reduced hygiene risks. There were enough staff to support people. The provider checked the suitability and fitness of staff they employed.

People and their relatives were involved in planning the care and support people needed. People’s care plans set out how their care and support needs should be met by staff. Staff were given relevant training to help them meet people’s needs. They were supported by the provider to review and continuously improve their working practices so that people would experience high quality care and support

Staff used people’s preferred method of communication to engage with them. This had helped them to develop good understanding of people's needs, preferences and wishes. Staff were warm and friendly and knew people well. They asked people for their consent before carrying out any care or support and respected their wishes and choices about how this was provided. Staff ensured people's privacy was maintained particularly when being supported with their personal care needs.

People were encouraged to be as independent as they could be. With staff’s help people learnt and maintained the skills they needed for independent living. Staff supported people to participate in activities and events of their choosing and to maintain relationships with the people that mattered to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff helped people stay healthy and well. They supported people to eat and drink enough to meet their needs and to take their prescribed medicines. People accessed healthcare services when they needed to. Staff worked well with other healthcare professionals to ensure a joined-up approach to the care and support people received. People and their relatives were happy with the care and support provided by staff.

The provider had arrangements to investigate accidents, incidents and complaints and kept people involved and informed of the outcome. Improvements were made when needed and learning from investigations was shared with staff to help them improve the quality and safety of the support they provided.

People, their relatives and staff were encouraged to have their say about how the service could improve. The provider used this feedback along with other checks, to monitor, review and improve the quality and safety of the support provided. They worked p

Inspection areas

Safe

Good

Updated 13 November 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 13 November 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 13 November 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 13 November 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 November 2019

The service was well-led.

Details are in our Well-Led findings below.