50 Valentines Way

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed by the provider, together with people and their relatives. Care plans were in place which set out what people’s assessed needs were and how to meet those needs. They covered needs including personal care and equality and diversity. Care plans were person-centred and sufficiently detailed. They were subject to review which meant they were able to reflect people’s needs as they changed over time.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked with the local authority and other services to ensure people’s needs were met and that they were able to move between services in a smooth way. The initial assessment of the person’s needs and subsequent care plans included input from the commissioning local authority. Information was shared with the staff team at the service to ensure all staff were aware of the person’s assessed needs and people themselves were involved in the assessment process.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthier lives. For example, the provider ensured people had access to relevant heath care professionals including GPs, learning disability services and dieticians. A person told us, “I went to the dentist, and I had my flu jab.”

Hospital Passports were in place which set out important information about the person. These were designed to be used by hospital staff in the event of the person being admitted to hospital. Health Action Plans were also in place. However, these were quite basic. We discussed this with the registered manager who told us they would review these to ensure they were of an appropriate standard.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care and support was monitored to help improve outcomes for people. Daily records were maintained so the provider could check support was given in line with care plans and care plans themselves were subject to review. Externally, people had routine health checks, including an annual medication and health review with their GP to check they were getting the support they needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to their care as much as possible. They or their relatives had signed consent forms to agree to the provision of care in line with their assessed needs. Where people lacked the capacity to consent to care, mental capacity assessments had been carried out along with best interest decisions. These covered areas such as the provision of personal care and administration of medicines. Where people’s liberty had been deprived this was done in line with legislation through the obtaining of Deprivation of Liberty Safeguards authorisations.