50 Valentines Way

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated in a kind way. People told us they liked the staff and were well treated by them. One person said, “I like [named member of staff]. They are my friend.” A relative said in a survey, “Staff are very kind and polite.” We observed staff interacting in a caring way with people, spending time with them with positive interactions. Staff told us how they promoted people’s dignity and privacy, for example, when providing support with personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, based around the needs of the individual person and staff had a good understanding of people’s needs and how to meet them. People told us they were happy with how they were treated by staff. We saw that people’s bedrooms were personalised to their own tastes. One person showed us decorations on display in their room and told us they had made them themselves.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have independence, choice and control over their daily lives. Care plans set out what people required support with and what they could do for themselves. However, some care plans lacked details about developing independent living skills for people. The registered manager told us they were aware of this and showed us a new independent living skills care plan form they were developing and waiting for sign off from the company directors before implementing it. People told us they were able to make choices and maintain their independence. One person said, “I did my shopping last night. I bought this [the tee shirt they were wearing].” Another person told us, “I hoover and polish every Sunday. I look after my room.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Staff understood people’s needs and how to meet them. We observed staff reacted in a prompt manner when people required support. People and relatives said needs were met. A relative said in a survey, “They [staff] are aware of [person’s] needs.”
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported by the registered manager and told us it was a good place to work. Staff were supported to develop skills and knowledge through regular training. This included training about care planning, autism awareness and the Mental Capacity Act.