Background to this inspection
Updated
2 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 10 November 2020 and was announced.
Updated
2 December 2020
About the service: Shaftesbury Court Residential Care Home provides accommodation and care for up to 39 older people. At the time of this inspection, 31 people were using the service. The home also provides respite care and support to people.
People’s experience of using this service:
¿ People and their relatives were complimentary about the service and said the service was well-managed.
¿ People told us they felt safe living at the home and their needs were being met.
¿ Assessments were carried out to ensure individual needs could be met. Where risks were identified, management plans were in place to mitigate risks safely.
¿ Appropriate numbers of suitably skilled staff were available to support people’s needs.
¿ People’s medicines were managed safely.
¿ Staff followed appropriate infection control practices to prevent or minimise the spread of infections
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
¿ Staff were supported in their role and had completed appropriate training required to perform their role effectively.
¿ People were supported to eat healthy food in the right amount for their wellbeing.
¿ People were supported to maintain good health and had access to healthcare services.
¿ The design, decoration and adaptation of the home was suitable and met people’s needs.
¿ People were supported by staff who were kind and compassionate towards them.
¿ People’s privacy and dignity was respected, and their independence promoted.
¿ People and their relatives were involved in making decisions about their care and support needs and the running of the service.
¿ People were provided information about the home in formats that met their needs to ensure they knew of the standard of care to expect.
¿ Staff understood people’s diversities and supported them in a caring way.
¿ People were supported to participate in activities that interest them and to maintain relationship with those important in their lives.
¿ People and their relatives told us they knew how to make a complaint if they were unhappy.
¿ The home had an effective system for assessing and monitoring the quality of the service and was continuously learning to improve.
¿ The home worked in partnership with key agencies to plan and deliver an effective service.
Rating at last inspection: Good (Report published 10 November 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continues to meet the characteristics of Good in all areas.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk