You are here

Furzehatt Residential and Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 10 July 2019

About the service: Furzehatt Residential and Nursing Home provides accommodation and support for a maximum of 62 older people. At the time of the inspection 53 people were being supported by the service. The residential and nursing unit are situated within the same building and divided by a reception area at the main entrance. The nursing unit provided nursing care for a maximum of 32 people and the residential unit supported 29 people. At the time of the inspection 28 people were being supported in the nursing unit and 24 people within the residential part of the service. One person was in hospital.

People’s experience of using this service:

Since the last inspection, the provider has made improvements to the quality and safety of people’s care. This has included improvements in the way risk is assessed and managed, and in the management of accidents, incidents and people’s medicines. People’s health needs were better understood and managed more consistently and there was improved leadership and oversight of the service.

People told us they felt safe living at Furzehatt Nursing and Residential Home. There was a relaxed atmosphere between people and staff. Staff knew people well and were kind, caring and attentive.

People and relatives told us they felt listened to and their care was personalised.

People were protected from the risk of harm. People’s risks associated with their health, care and lifestyle were understood by staff and managed well. People’s rights and independence were respected and promoted. Management and staff understood their role with regards to the Mental Capacity Act (2005). People’s consent was sought before care was provided. When people were unable to consent and make decisions for themselves appropriate processes were followed. People were protected from discrimination and abuse because staff understood how to safeguard people.

People’s health needs were met, and medicines were managed safely. Improvements were required in relation to the food provided by the service. People were not all satisfied with the quality of food provided. People’s meals were not always provided to them at an appropriate temperature. The manager was aware of people’s concerns in relation to food and steps were being taken to address the issue. We have made a recommendation that the provider keeps the quality and temperature of food under review and ensures people know what actions are being taken to address any issues.

The provider had taken action to improve staffing levels and to ensure staff had the support and training to fulfil their role and meet people’s needs. People said staff understood how they needed and wanted to be supported. Some people and other agencies felt staff often looked rushed and were not always available to provide information when needed. This was raised with the manager at the time of the inspection and we were assured they would look at this issue and the organisation of staff.

The service had carried out a number of improvements to the environment in the past year. Some areas of the service still required some decoration and improvement. The manager and maintenance staff told us plans were in place for ongoing maintenance and improvement.

Quality assurance processes had improved and further ensured people received high quality care. Additional checks had been put in place and senior staff from within the organisation had regular oversight of the service. A manager had been appointed to oversee the running of the service and had applied to register with CQC. The manager demonstrated a commitment to improve the service and was well respected by people and the staff team.

The service met the characteristics for a rating of Good in 4 of the key questions we inspected. Therefore, an overall rating for the service after this inspection was Good.

Rating at last inspection: The service was rated as Requires Improvement at the last inspection (published 9th June 2018) with breaches of t

Inspection areas



Updated 10 July 2019

The service was safe

Details are in our Safe findings below.


Requires improvement

Updated 10 July 2019

The service was not always effective

Details are in our Effective findings below.



Updated 10 July 2019

The service was caring

Details are in our Caring findings below.



Updated 10 July 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 July 2019

The service was well-led

Details are in our Well-Led findings below.