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Bradwell Court Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 28 December 2018

About the service: Bradwell Court Residential Care Home is registered to provide accommodation for people who require help with their daily lives such as assistance with personal care and who may be living with dementia. The three-storey building is set within its own grounds on a residential estate in Congleton. It is about one mile from the town centre. Staff are on duty twenty-four hours a day to provide care and support for the people who use the service. At the time of the inspection 26 people lived in the service.

People's experience of using this service: Everyone we spoke with told us Bradwell Court was a comfortable home to reside in and visit, that staff were kind and caring and that people were treated with respect. Staff showed genuine care and passion to deliver care in a person-centred way, based on what people’s likes and dislikes were. People were observed to have good relationships with the staff team.

The registered manager and senior team worked well to lead the staff team in their roles and ensure people received a good service. People, their relatives and staff told us they were approachable and that they listened to them when they had any concerns or ideas.

Staff had received appropriate training and support to enable them to carry their role out effectively and safely, including the management of medicines. There were enough staff to meet people’s needs and people’s rights, privacy and dignity were maintained at all times.

Staff were recruited using safe recruitment procedures and processes. Staff told us that they were supported by the management and found them to be approachable. and the training they received enabled them to be effective in their roles. Staff received supervisions to ensure a good quality of care was delivered and they received support from the management.

Detailed care plans described the support people needed. These included information from external healthcare professionals. People’s health was well managed and the positive links with professionals promoted wellbeing for them.

Checks and audits were completed by the registered manager and provider to check the quality and safety of the service. We found that some of these checks were missing dates and signatures in some places. These was addressed and rectified by the registered manager.

The service had a robust complaints policy and procedure in place which detailed clearly a log of all complaints received to date. On the day of the inspection we found that one of the complaints was not logged appropriately but this was rectified by the registered manager on the same day. The service had not received many complaints and took pride in learning from feedback including suggestions received from people, staff and relatives .

The service employed an activities co-ordinator who displayed a caring manner towards the people who used the service. The activities co-ordinator explained to us how they researched new activities to ensure innovative and original ideas were used.

The service showed a strong commitment to supporting people with their dementia needs. We observed a staff meeting where discussions took place on how the service could be enhanced further to help meet the wide range of needs of people with dementia. We noted that staff were innovative in trying different methods in engaging people and helping them to get around the service. Staff offered appropriate support which incorporated reflection and consideration of real life practical examples. During our tour of the service we observed sensory walls and aids displayed in the corridors with appropriate signage throughout the service.

More information is in the detailed findings below.

Rating at last inspection: Good (report published 24 February 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained ‘Good’ overall.

Follow up: We will continue to monitor intelligence we receive about the service

Inspection areas

Safe

Good

Updated 28 December 2018

The service remains good.

Details are in our Safe findings below.

Effective

Good

Updated 28 December 2018

The service remains good.

Details are in our Effective findings below.

Caring

Good

Updated 28 December 2018

The service remains good.

Details are in our Caring findings below.

Responsive

Good

Updated 28 December 2018

The service remains good.

Details are in our Responsive findings below.

Well-led

Good

Updated 28 December 2018

The service remains good.

Details are in our Well Led findings below.