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Wantage Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 19 June 2019

About the service:

Wantage Nursing Home is a care home with nursing that offers care for up to fifty people. At the time of our inspection there were 39 people living at the home.

People’s experience of using this service:

We identified one breach of the regulations. This was in relation to the governance of the service.

Medicines management was not always based on current best practice. The systems in place to monitor the quality of service were not always effective.

There were enough staff to meet people’s needs. Staff were aware of their responsibilities to report concerns and understood how to keep people safe. We saw that risks to people's safety and well-being were managed through a risk management process.

People benefited from kind and committed staff. People complimented the support received and told us they formed meaningful, caring relationships with staff. Staff knew what was important to people and ensured people had care that met their needs and choices. People's dignity, confidentiality and privacy were respected, and their independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.. People were encouraged to maintain good diet and access health services when required. People had access to a wide range of activities and were supported to avoid social isolation.

People complimented the care provided by skilled and competent staff. People, staff and relatives were involved and felt listened to. Staff and management worked well in partnership with other agencies, social and health professionals and external organisations.

Rating at last inspection: When we last inspected the service we rated it as Good (report published 17 February 2017)

Why we inspected: This was a planned inspection based on the rating of the service at the last inspection.

Enforcement: You can see what action we told the provider to take at the back of the full version of the report. Please note that the summary section will be used to populate the CQC website.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at ww.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 19 June 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Requires improvement

Updated 19 June 2019

The service was not always effective

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 19 June 2019

The service was not always well-led

Details are in our Well-led findings below.