Coquet Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had comprehensive assessments covering health, communication, preferences and risks. Care plans included information about people’s preferences and health related needs. Relatives were involved in determining people’s support needs. A relative said, “I feel involved in making decisions and choices about my [family member].”

The provider planned and delivered people’s care and treatment with them, including what mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported to have enough to eat and drink in line with their preferences. A person said, “I choose what goes on the menu.” Staff used a range of assessments to determine people’s needs and identify potential risks, such as the risk of poor nutrition. Where required referrals were made to health professionals for additional advice and guidance. A relative said, “They do care for my [family member] and look out for their wellbeing.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and relatives could discuss goals and outcomes in regular meetings. Relatives gave positive feedback about how the provider responded to feedback. A relative said, “Issues raised are dealt with quickly and appropriately.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support. Staff supported people to make positive choices about their health and wellbeing, such as physical activity and healthy meal choices. A relative said, “[Family member] has become more independent and more open to voice their opinions.”

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. Staff supported people to achieve positive outcomes. This included supported to achieve life-long ambitions, new experiences and developing new skills. Regular reviews tracked progress on health, independence and social inclusion. A relative commented, “My [family member] has gained confidence and bonded with staff.” Staff supported a person to achieve lifelong goals, such as visiting the set of a favourite TV programme and flying abroad for the first time.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. MCA assessments and best-interest decisions were documented for people lacking capacity. Care plans included guidance on supporting people with choices and decision-making. Relatives were included when making decisions. A relative said, “We are very involved in making decisions and choices.” Staff had a good understanding of the MCA and consent.