- Homecare service
Coquet Trust
Assessment report published 24 February 2026
Contents
Ratings
Our view of the service
We carried out an assessment of Coquet Trust’s Independent Supported Living (ISL) service between 4 November and 12 December 2025. We visited some of the provider’s ISL services on 4 November 2025 and then reviewed information remotely. The inspection was carried out to check the provider was meeting the needs of people with a learning disability and autistic people, in line with the principles of Right support, right care, right culture. Coquet Trust provides supported living services for adults with complex needs, including profound and mild learning disabilities, autism, and physical health conditions. People live in shared homes with tailored support arrangements.
The service was exceptionally well-led. Leadership was described as open, inclusive, and committed to continuous improvement. Senior managers promoted a learning culture, with robust governance systems and regular audits covering safety, medication, and quality of life. Initiatives such as Positive Behaviour Support (PBS) and Person Centred Active Support (PCAS) were embedded and used to improve people’s wellbeing and safety. Robust quality assurance was used to identify areas for improvement and learn lessons.
Although some relatives told us about frequent staff changes, there were enough staff available to meet people’s needs. New staff were recruited safely.
Support plans included detailed risk assessments, health action plans, and positive behaviour support strategies to promote independence, safety, and wellbeing.
The service prioritised safety through robust care planning and risk management. Medicines were managed safely. Care plans and health action plans were comprehensive and regularly reviewed. Staff completed the training they needed, including for those people with more complex health needs. People were supported to have enough to eat and drink in line with their needs and preferences.
People's experience of this service
People and relatives were positive about the support provided. They described staff as caring, respectful and committed to promoting safety and wellbeing. Relatives felt confident their relatives were safe and supported, and that any concerns were addressed promptly.
People’s independence was promoted, and they were supported to make daily life choices. People attended community events, holidays and special experiences such as concerts and sports matches. People were supported to attend health appointments and maintain wellbeing.
Some relatives told us staff turnover and use of agency staff could be improved to enhance people’s experience of the care provided.