Blossomfield Rose Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we did not look at this key question. At this assessment, this key question has been rated as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and their relatives were actively involved in planning and reviewing care, with encouragement to take part in decisions and any necessary changes. This helped ensure that support remained flexible and tailored to each individual.

One relative shared, “[Name of person] was in hospital and really fancied a bacon sandwich, as soon as they came back to the home, they made one for [name of person].”

The care plans reviewed demonstrated a strong person-centred approach, placing people at the heart of their care and support. Individual preferences, choices and personal circumstances were reflected throughout, with clear guidance on how people wished to receive their care.

In addition to general personal information, care plans contained detailed descriptions of how specific health conditions and prescribed medicines affected each person, ensuring support was tailored to their individual needs. They also addressed people's social interests, emotional wellbeing, health requirements and personal care needs, providing a holistic picture of the person. Communication needs were clearly identified, enabling staff to engage with people in ways that suited them best.

Our observations of staff interactions confirmed this personalised approach in practice. Staff adapted their communication styles and methods of support to meet the individual needs, preferences and personalities of the people they were supporting, demonstrating a respectful and responsive approach to care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff demonstrated a good understanding of people’s protected characteristics and were aware of their responsibilities under the Equality Act 2010. Care and support were delivered in a way that promoted equality, diversity and inclusion, ensuring people were treated with dignity, respect and fairness, and that their individual needs, backgrounds and preferences were recognised and valued.

Staff worked closely with local authorities, healthcare professionals and other relevant agencies to ensure people's needs were met effectively. Changes in people's circumstances or support requirements were communicated and responded to promptly, helping to maintain continuity of care and ensure people received coordinated, person-centred support.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service had clear policies and procedures in place to support the secure management of people's personal information. These ensured that records were stored safely and that information was only shared with individuals or organisations where consent had been provided, or where there was a legal basis to do so.

Staff demonstrated a good understanding of the importance of confidentiality and data protection. Working practices promoted the safe handling of personal information and helped to ensure people's privacy was maintained.

Information was shared with people in ways that met their individual needs and preferences. This included verbal communication where appropriate, alongside written correspondence such as emails to keep people and their relatives informed. Regular meetings involving residents and their relatives also provided opportunities to share important information, discuss developments within the service and seek feedback.

People's communication needs were clearly documented within care plans, enabling staff to provide information in the most accessible and suitable format for each individual. This helped to ensure people remained informed and involved in decisions about their care and support. Staff understood how to present information in a way that met each person’s communication needs. They adapted their approach using appropriate methods and tools to enhance understanding and involvement.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were provided with regular opportunities to share their views and experiences about the care and support they received. This included meetings involving people, relatives and staff, where individuals could express their opinions, raise concerns and contribute ideas about how the service could be improved.

People were actively encouraged to influence the development of their support and the service responded positively to feedback and identified needs. For example, we found one person had previously become distressed and reluctant to engage with personal care. In response, the provider introduced a therapeutic "Hug by Laugh Doll" to help reassure and comfort the person. Staff reported a noticeable reduction in the person's anxiety and reluctance to accept personal care, and relatives feedback this had also enabled them to spend longer periods of meaningful time together.

People and their relatives consistently told they would feel confident raising any concerns or suggestions and were assured that these would be taken seriously and addressed promptly. This helped to promote a culture where people were actively involved in decisions about their care and the ongoing development of the service.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff made reasonable adjustments to meet people’s needs, enabling them to access services in a way that was appropriate and effective for them. All people had access to the communal lounges and garden. People with limited mobility received support to access and move around these areas whenever they wished

Staff and managers demonstrated a good understanding of how to access advocacy services if people needed or chose to have independent support. This helped ensure people’s voices were heard and their rights upheld.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff demonstrated a good understanding of the Equality Act 2010 and Human Rights legislation, supported by appropriate training. Staff were able to recognise and address any inequalities people may face, taking proactive steps to ensure people received equitable support and opportunities.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People and their relatives had opportunity to discuss future wishes, including preferences around end-of-life care. These conversations were approached sensitively and in a person-centred way, ensuring people felt comfortable and supported. Staff demonstrated an awareness that not everyone wished or was able to engage in discussions about the future. People’s choices in this regard were respected.