Blossomfield Rose Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we did not look at this key question. At this assessment, this key question has been rated as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People had formed positive, trusting relationships with staff, who were given adequate time to understand each person’s preferences, routines, and communication needs.

Interactions between staff and people were consistently kind, respectful, and considerate. Staff supported people in a way that maintained their dignity, while promoting privacy, respect, and independence at all times. One person told us, “The staff are respectful and caring.” Another person told us, “They treat me with respect and my dignity is upheld.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were personalised and centred around each individual, promoting dignity, respect and independence. They contained detailed information about people’s communication needs, preferences, interests, cultural and religious backgrounds, significant relationships, and daily routines. This information had been developed through discussions with people and, where appropriate, those important to them, during assessments and regular reviews to ensure care remained relevant to their needs and wishes.

Staff demonstrated a good understanding of people’s life histories, preferences, values and cultural backgrounds, and provided support in a way that respected and reflected these. People were encouraged to maintain important relationships and social connections, with staff recognising the positive impact these had on their wellbeing and independence. One person told us, “I have an iPad which I keep in touch with the family with, I am never bored.”

Staff supported people to remain engaged in activities and relationships that were important to them, promoting choice, independence and social inclusion. This person-centred approach helped ensure people were able to live fulfilling lives and maintain links with family, friends and their wider communities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being.

Where required people had the right equipment to support their independence. This included walking and transfer aids with input from local Occupational Therapy (OT) services where needed.

Peoples were supported to maintain and build relationships with family and friends, helping to reduce social isolation and promote emotional wellbeing. They were also encouraged to take part in hobbies and interests that reflected their personal preferences, enhancing their overall quality of life. One person told us, “I knit, do embroidery, play the piano and entertain myself. They do try to encourage me to activities.” Another person told us. “I see the GP, Chiropodist, hairdresser, and I get a pedicure and facial I love it.”

The provider listened to and understood people’s needs, views and wishes. Staff anticipated and responded to people’s needs and wishes promptly and respectfully.

Staff demonstrated a strong understanding of people’s individual routines, preferences and known triggers, enabling them to provide timely, appropriate and person-centred support. They were able to recognise when people were experiencing discomfort, anxiety or distress, and responded in a calm, compassionate and reassuring manner. Staff adapted their approach to meet each person’s needs, helping to reduce anxiety and promote comfort and wellbeing.

People’s care plans, support protocols and risk assessments contained clear guidance to help staff respond safely and effectively to changes in people’s emotional wellbeing. These documents outlined personalised strategies for supporting people when they became distressed, anxious or unsettled, ensuring staff delivered consistent care in line with individual preferences. One staff member told us, “Sometimes it can be as simple as returning at a later time to support the person. We do whatever makes the person more comfortable.” This demonstrated a flexible and responsive approach that placed people's needs, choices and wellbeing at the centre of their care.

The provider cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care.

Staff reported feeling valued and well supported in their roles. There was clear evidence of a positive working environment where wellbeing was prioritised, and staff felt confident to raise concerns. One staff commented, “I appreciate the support I am given. If you need holidays or are having issues you can go to the manager. During staff meetings they listen to each and every staff member”

Staff described an inclusive culture where their views were heard, respected, and considered in discussions about the service. This supportive approach contributed to staff feeling motivated and confident in their roles.