Cocoon Inpatient Detox

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated as good. Leaders had the skills, knowledge and experience to perform their roles. Staff knew and understood the provider’s vision and values and how they applied to the work of their team. Staff felt respected, supported and valued. Teams had access to the information they needed to provide safe and effective care. Staff collected and analysed data about outcomes and used this to identify improvements.

However, leaders were in the process of implementing new key performance indicator (KPI) monitoring systems, but these were not embedded at the time of our inspection.