• Care Home
  • Care home

Park View

Overall: Outstanding read more about inspection ratings

29 Cocknage Road, Dresden, Stoke-on-Trent, Staffordshire, ST3 4AP (01782) 328585

Provided and run by:
Strathmore College Limited

Latest inspection summary

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Background to this inspection

Updated 21 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Park View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The registered manager was unavailable at the time of the inspection. However, the residential manager was available who carried out the day to day management at the service.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included notifications the provider had sent to us as required by law. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff, and the residential manager.

We reviewed a range of records. This included one person’s care and three people’s medicine records. We looked at one staff file in relation to recruitment and staff supervision and a variety of records relating to the monitoring and management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with two health and social care professionals who regularly visited the service.

Overall inspection


Updated 21 September 2019

About the service

Park View is a residential college providing accommodation and personal care to eight young adults who had a learning disability and/or autism at the time of the inspection. The service can support up to eight young adults in one adapted building.

The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People living at Park View experienced an exceptional level of care and support which promoted positive outcomes for people. There was a strong focus of person-centred care within the service, which staff followed in practice to ensure people led a full and varied life. Staff were motivated and proud of the difference they had made to people’s lives. Continuous learning and improvement strategies were embedded in the home's culture.

People were cared for by exceptionally caring staff. People’s independence had significantly improved because of the support they received from staff to learn and develop new skills. People had been supported to develop and maintain friendships that were important to them. Staff respected people’s diverse needs and promoted an open culture where people were able to discuss their diverse needs.

The positive outcomes and achievements for people using the service were reflected in the principles and values of Registering the Right Support, by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to communicate their needs and preferences with the use of assistive technology. People were consistently involved in and consulted about all aspects of their care and support. This meant people were empowered to have maximum choice and control over their lives.

Strong links were forged with the local community to create opportunities for employment and activities. This meant people experienced an improved quality of life because they were supported to explore new opportunities and were proud of the achievements they had made. Complaints systems were in place and people were supported to understand and make decisions about their end of life.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people’s needs. People’s medicines were managed, and staff followed infection control procedures.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 18 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.