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Yockleton Grange Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 30 January 2018

The inspection took place on 4 and 14 December 2017 and was unannounced.

Yockleton Grange Residential Home is a 'care home' which provides accommodation and personal care for up to 30 older people, some of whom have a learning disability. At the time of our inspection visit, 21 people were living at the home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service is required to have a registered manager and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 18 August 2015, the service was rated Good. At this inspection, we found the service remained Good.

People still felt safe living at Yockleton Grange, and staff understood their individual responsibilities to protect people from abuse, discrimination and avoidable harm. The risks to people had been assessed, recorded and plans were in place to manage these. Staffing levels at the home were monitored and adjusted to ensure people's individual needs could be met safely. People received their medicines safely and as prescribed from trained senior care staff. Appropriate measures were in place to protect people from the risk of infection.

People’s care needs were assessed with them and effective care plans developed. Staff received induction, training and ongoing management support to enable them to work safely and effectively. People had enough to eat and drink and any associated risks were assessed and managed with appropriate specialist input. People had support to access healthcare services whenever needed. People were involved in decision-making about the home environment, and adaptations had been made to keep them safe. People's consent to care was sought and their rights under the Mental Capacity Act 2005 promoted.

Staff adopted a kind and compassionate approach to their work. People were supported to share their views and participate in care planning and reviews. People's rights to privacy and dignity were understood and promoted by staff.

People received care and support that reflected their individual needs and requirements. They had support to participate in stimulating and enjoyable activities. The provider had procedures in place to ensure concerns and complaints were dealt with in a fair and consistent manner. People’s wishes and choices in relation to their end-of-life care were assessed, recorded and acted upon.

The management team promoted an open and inclusive culture within the home, and consulted with people, their relatives and staff about the service. Staff felt well supported, valued and were clear what was expected of them at work. The management team completed audits and checks to assess, monitor and improve the quality of the service people received.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 January 2018

The service remains Good.

Effective

Good

Updated 30 January 2018

The service remains Good.

Caring

Good

Updated 30 January 2018

The service remains Good.

Responsive

Good

Updated 30 January 2018

The service remains Good.

Well-led

Good

Updated 30 January 2018

The service remains Good.