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Inspection Summary


Overall summary & rating

Good

Updated 16 August 2019

About the service

Pine Park House is a care home that provides personal care to a maximum of six people with a learning disability. People who use the service live at home with their families and are admitted for planned short breaks (respite). This service helps supports people to continue to live at home with their families. 23 people and their families currently use the service. There were five people staying at the service when we visited. Two people went home in the morning, and two more people arrived in the afternoon.

The home is situated in a residential area on outskirts of Honiton. It is a two -storey adapted building with three bedrooms on the ground floor and three bedrooms upstairs.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People enjoyed staying at Pine Park House and felt safe and well cared for. There was a happy atmosphere with lots of laughter and good-humour. People were supported by a small group of caring and compassionate staff they knew well and had built trusting relationships with. People were supported to express their views, and care was organised around their individual needs. Staff promoted people to be as independent as possible and upheld their right to privacy.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People received effective care and consistent support from experienced staff with the right skills to meet their needs. Staff monitored people’s health and wellbeing and worked with other professionals to make sure people received the treatment they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care to meet their needs. They took part in activities and pursued their hobbies and interests. People enjoyed a variety of social activities which included in house activities, trips out, social events, and attendance at day services.

People were protected from abuse by staff who were aware of the different types of abuse, and ways to protect people. People received their medicines safely and on time.

The service was well led by the registered manager and their deputy. The culture was open and promoted person centred values. People, relatives and staff views were sought and taken into account in how the service was run. The provider had systems in place to monitor the quality of care provided and made improvements in response to their findings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 8 February 2017). At this inspection the service remained Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.