• Care Home
  • Care home

Crabwall Hall

Overall: Good read more about inspection ratings

Parkgate Road, Mollington, Chester, Cheshire, CH1 6NE (01244) 851202

Provided and run by:
Crabwall Claremont Limited

Latest inspection summary

On this page

Background to this inspection

Updated 9 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 1 Inspector.

Service and service type

Crabwall Hall is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Crabwall Hall is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who used the service about their experience of the care provided as well as 5 relatives. We spoke with 8 members of staff including the senior regional director, registered manager, deputy manager, senior care workers, care workers and activity staff. We reviewed a range of records. This included 6 people's care records, risk assessments and medication records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We looked at various documents and continued to seek clarification from the provider to validate evidence.

Overall inspection


Updated 9 August 2023

About the service

Crabwall Hall is a residential care home providing personal care to up to 38 people. The service provides support to older people accommodated across a two-storey adapted building. At the time of our inspection there were 35 people using the service.

People’s experience of using this service and what we found

People received safe care. People living at Crabwall Hall and their relatives told us that they felt safe living there. The home had processes in place for the identifying, reporting and investigation of potential safeguarding incidents.

Medication systems were safely managed. Risks faced by people from their health conditions and the environment had been reviewed and were up to date. People felt that staff knew their individual preferences.

Staff levels met the needs of people and staff worked to ensure that the needs of people were the focus of their work.

The building was clean and hygienic, and this was confirmed through what people told us as well as our observations.

Robust auditing was in place with a variety of audits being carried out to monitor the quality of care provided at Crabwall Hall.

People told us they knew who the registered manager was and saw them as approachable and providing a well led service. Relatives considered the service to be caring and managed well.

The views of people, their families and staff were taken into account and people felt listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Crabwall Hall on our website at www.cqc.org.uk.

Follow up.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.