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Inspection Summary

Overall summary & rating


Updated 10 April 2019

About the service: We carried out an unannounced comprehensive inspection of Mapleton on 23 March 2019. Mapleton is a ‘care home’ that provides care for a maximum of 20 older people, all who are living with a diagnosis of dementia. At the time of the inspection 15 people were using the service.

People’s experience of using this service:

People were not all able to tell us verbally about their experience of living there. Therefore, we observed the interactions between people and the staff supporting them.

The management team and staff knew people well and understood their likes and preferences and health needs. Staff were caring and spent time chatting with people as they moved around the service. Relatives told us they were welcome at any time and any concerns were listened and responded to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were committed to delivering care in a person-centred way based on people's preferences and wishes. People were observed to have good relationships with the staff team. Staff actively encouraged people to maintain links with the local community, their friends and family.

Staff were recruited safely in sufficient numbers to ensure people’s needs were met. There was time for social interaction and activity with staff. Staff knew how to keep people safe from harm.

People's care was individualised and focused on promoting their independence as well as their physical and mental well-being. Care was planned to meet people’s needs and preferences. The registered manager supported people as much as they were able to be involved in the development of care plans and any reviews.

The environment was safe and people had access to equipment where needed. Staff had received appropriate training and support to enable them to carry out their role safely, including the management of medicines.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

People were involved in meal planning as much as they were able to. Staff encouraged people to eat a well-balanced diet and make healthy eating choices.

The registered manager and management team worked well to lead the staff team in their roles and ensure people received a good service. People, their relatives and staff told us they were approachable and that they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.

Rating at last inspection:

Good (report was published 22 September 2016)

Why we inspected:

This inspection was a scheduled comprehensive inspection based on the previous rating.

Follow up: ongoing monitoring; possibly more about how we will follow up.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 April 2019

The service was safe

Details are in our Safe findings below.



Updated 10 April 2019

The service was effective

Details are in our Effective findings below.



Updated 10 April 2019

The service was caring

Details are in our Caring findings below.



Updated 10 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 April 2019

The service was well-led

Details are in our Well-Led findings below.