Archived: Kenwyn

At this inspecton we found sufficient staffing to meet the needs of the two people who lived at the home. We spoke with a team leader who said 'We have more than enough staff.' A care worker said 'We're a bit over staffed now.'

At the inspection in December 2011, in order to maintain compliance, improvements were needed related to the premises. Some fixtures and fittings were dated in appearance and not adequately maintained. This meant that people were not protected from the risks associated with unsafe or unsuitable premises. We followed up on the improvements needed at this inspection and found that the areas of the home used by people and staff were adequately maintained.

On the day of our inspection two people were living at the home and receiving care from the service. We, the CQC spoke with two people, the manager, team leader, two housekeepers and the cook/maintenance person. We looked at two care plans.

There was a very relaxed, homely atmosphere at the home, with people who lived there and the staff getting on well and enjoying each other's company. Staff treated people with respect and supported them to remain as independent as possible.

Care records were personalised and gave staff clear guidance on meeting each person's individual needs. Potential risks to people had been assessed and plans put in place to minimise the risks. People's healthcare needs were met and medicines were managed well so that people were given their medicines safely and as prescribed.

The provider had a quality assurance system in place to make sure that a high quality service was being provided. People who lived at the home, their relatives, other professionals and the staff were given opportunities to air their views about the service being provided. One person we spoke with said, "It's very good. I've never had to complain." Staff told us how much they enjoyed working at Kenwyn.

However, there were not enough staff on duty to make sure that people's needs were met at all times.