We carried out this review in response to concerning information. This focused on key themes, which highlighted that the home may not:' Obtain enough detailed information about people before they move into the home so that all their needs are known and are then met.
' Ensure people receive the right care and support to minimise the risk of pressure damage or dehydration.
' Have experienced and skilled care workers in sufficient numbers to meet the needs of people.
We carried out a responsive review with an inspection to Burrow House on 9th December 2011. Because of the concerns we looked the key outcomes 1, 4, 7, 13 and 16. The purpose of this review was to check the service's compliance in with these key outcome groups for people currently living in the home.
We looked at the records of four people in detail, and where possible we spoke to the individual and/or their carer. We observed other people being attended to whilst we were visiting. We also spoke to four visitors about their relation's experience of care and support at Burrow House.
People we spoke to said that their needs were being met, with comments like 'You couldn't find a better place, it's all excellent' and this is a 'beautiful home'. Care workers were described as 'kind' and 'very caring'.
Families of people living in the home said that they feel very involved and 'always made welcome'. They also said that the care workers 'are so nice and have so much patience with people' and 'It's always lovely no matter what time we come'.
Overall, we found that Burrow House is a well run home that is constantly improving the quality of service that people