Archived: Butterpark

We talked with six people who lived at Butterpark and six people by telephone who received personal care in the community by staff from Butterpark. We also spoke with four relatives of people using the service. They told us that they were happy with the care they received. Their comments included 'Mum has always been happy here, the staff are always lovely' and 'The care is excellent, the staff are great '.

People said that they had choices about their care and felt involved in decisions about them. Arrangements had been put in place for obtaining and acting in accordance with the consent of people in relation to the care provided for them. Staff spoken with demonstrated a good understanding of caring for people who lacked the capacity to make decisions.

People's health care needs were assessed and a care plan put in place to inform staff how to meet peoples needs and ensure their welfare and safety. Some people in the community did not have accurate or detailed care plans in place.

People were protected against the risks associated with medicines because there were appropriate arrangements in place to manage them safely.

Recruitment processes ensured that people remained safe.

Systems were in place to regularly assess and monitor the quality of the service as well as identifying and managing risks relating to the health and welfare of people.

We talked with seven people who lived at the home. They told us 'The staff are wonderful here, if you call they come running, especially at night' and 'Nothing is too much trouble (for the staff)'. Other people told us, 'this is a good home, we could not want for more', 'Its very nice here, the food is lovely', 'staff come if you ring the bell, sometimes you have to wait a bit' and 'I feel safe, I could speak to the staff if I had a problem'.

We pathway tracked two people who use the service. Pathway tracking means we looked in detail at the care two people received. We also looked at specific care records for another two people. We spoke to staff about the care given, looked at records related to them, met with them and observed staff working with them.

All of the people we spoke with said that they felt safe and would feel able to complain if they needed to. They told us they were confident staff would act appropriately. We spoke with seven staff who told us they enjoyed working at Butterpark.

We found that auditing systems were in place and efforts had been made by the registered manager to monitor the service and address any problem found. By doing this, the registered manager could develop and improve the service being provided.