15 December 2022
During an inspection looking at part of the service
About the service
Brookland House is a residential care home providing personal care and accommodation to 2 people with a range of physical and learning disability needs at the time of the inspection. The service can support up to 3 people.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture.
Right Support:
People were supported by staff that had the skills and knowledge to meet people’s needs and keep them safe. The quality of the service provision was regularly reviewed to ensure it continually reflected people’s needs. Relatives received information in a timely way in order for them to be involved in any decisions.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights. Staff knew people well and understood people’s individual care and support needs. Staff received the training they needed to provide people with the right care and support. Staff understood how to protect people from avoidable harm or abuse. People’s care records reflected their current needs and how these should be met.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. Staff supported people in a positive and respectful way. Staff were aware of their responsibilities to keep people safe and report any concerns they might have.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 8 January 2020).
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that all windows in the service were checked to see if they complied with best practise guidance. At this inspection we found additional window restrictors had been fixed to windows to improve safety.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brookland House on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.