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Archived: Willows Nursing Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 18 February 2011

During a routine inspection

On the day of the site visit to the home we spoke with a number of people living there and asked them about their experiences of how the service involved them and kept them informed. All said they were happy with the service they were receiving and that they felt encouraged to express their views openly. People confirmed that their wishes were listened to, for example, choice of meals, time of getting up at in the morning, retiring at night and social arrangements. People who would prefer to have their main meal in the evening rather than lunch have this wish respected. All expressed a view that support was given at a ‘pace’ to suit them and that they were not rushed. People told us they knew by the staff by name and they were aware of their job role.

The home now offers a good range of activities and hobbies to suit individual preference and positive comments were made by the residents regarding the choices available to them.

A relative told us that the staff were good at listening and ‘keeping in touch’ so that they knew about decisions made in respect of their family member’s care and support.

People told us the staff were polite, helpful and the care and support they had was delivered in a respectful manner. They said they felt comfortable and ‘safe’ around the staff and the support they received took into account their individual needs and wishes. People confirmed staff were prompt in arranging medical appointments and seeking advice where appropriate to ensure their good health. A health care professional told us there were no issues in the home and the staff were keen to support people.

We were told there were sufficient staff ‘on hand’ to help and that they were attentive and did ‘their best’ to make sure everyone was well looked after. A relative commented on the pleasant, relaxed atmosphere, which the staff promote, as they go about their duties.

People said they thought the home was well managed and that the accommodation was comfortable to live in.

Inspection carried out on 18 November 2010

During an inspection to make sure that the improvements required had been made

We spoke with five people who use the service and asked them about their medicines. All five people told us they were happy with the care they received and all said their medicines were handled safely.

Reports under our old system of regulation (including those from before CQC was created)