The Care Quality Commission

Archived: Onshore Healthcare

1-1a Parr Street, Parkstone, Poole, Dorset, BH14 0JX (01202) 742411

Provided and run by:
Onshore Recruitment Limited

All Inspections

6 June 2012

During a routine inspection

We were able to visit two people who received care workers from the agency and spoke with one relative on the telephone.

People we spoke with were consistent in their praise for Onshore Healthcare. Comments we received included: "one of the best companies" and "nothing bad to say about them".

When we visited in November 2011 two compliance actions were made that related to medicine handling and recording and care plans. We found that these actions had been complied with.

We saw evidence of topical creams being applied correctly and there were clear instructions on where how and when to apply the creams.

Care plans contained information consistent with the assessment of need and risk assessments. We saw that people's care plans were in their homes and had been completed fully and reflected the needs they required support with. People had been involved in the care planning process.

We found that medicines were handled safety and appropriately. Staff had received relevant training and supervision to ensure they were competent to carry out their role.

Records required for the running of the agency were kept securely and were seen to be reviewed and updated when needed.

1 March 2012

During an inspection looking at part of the service

We did not talk with people about their experiences of receiving care from the agency at this inspection. We talked with people who used the service at our last visit to the agency. Information about what they told us can be found in our last inspection report which was published in December 2011.

28 November 2011

During an inspection looking at part of the service

We talked with three people who use the service and three relatives as part of our inspection. People told us that they received support with their personal care, help with their mobility and help with their medicines and creams.

Some people we spoke with were very satisfied with the care they received and felt that their care workers understood their needs and were caring towards them. However, some feedback indicated that, while there were some care workers who were experienced and respectful while providing care, there were other care workers who did not treat them as well and did not appear to be well trained. One person told us that they felt some care workers needed to be supervised to ensure they were up to standard.

People told us that the service they received was reliable in that they always received a visit. However, for three people who received visits from two care workers we heard that there had been one occasion when only one care worker had been supplied. People told us that the care worker concerned had "managed as best they could."

At this inspection we identified concerns in relation to the care and welfare of people who use the service and the management of medicines and creams. We identified continued concerns in relation to staff recruitment, training and supervision. We have issued two Warning Notices as a result of our concerns.

15 June 2011

During an inspection in response to concerns

We contacted three people who use the service, or their relatives, by telephone to obtain their views about the agency and the care they receive. People told us that they were happy with the support they received and spoke highly of their main care workers.

Comments we received included;

'On the whole, for me, they are very good';

'There are no problems. They get on and do their job. There were a few problems in the past but the carers we have now are absolutely brilliant';

'I'm pleased they took the package of care on...they don't give me any concerns. They communicate well with me and go out of their way to help. I have nothing bad to say about them'.