Som Care Ltd Also known as Som Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

There were systems and processes to support people to make decisions. People were encouraged to be involved as much as they could be in sharing their views and making decisions about their care.

Care staff supported people to express their views using their preferred method of communication. This was recorded in people’s care records.

People’s care records were maintained using a secure digital recording system. General Data Protection Regulations (GDPR) were understood and adhered to by the provider.

 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

No one using the service or relatives expressed any concern about people not being respected as individuals. This was not only in terms of care and support but also about how they were treated by care staff and the provider. Care staff were also very clear in their feedback to us that they would ask people about their preferences on each occasion they were supporting people and that this was expected of them. This was reflected in people’s care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's privacy, dignity and independence were respected. People’s care plans described how care staff should support people in a way that respected their privacy and dignity and encouraged people to maintain their independence.

Care staff supported people to manage as many aspects of their care as they could. Care staff told us they were very clear about offering people choice and respecting those choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We have provided information elsewhere in this report that demonstrates how the provider and staff team respond to people’s immediate and emerging needs. The response they have is pro-active and flexible, as a commissioning authority reflected in their experience of the service immediate response to a person’s emerging and urgent health care need.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Feedback from staff about how they were treated by the provider as their employer and as people was positive. They told us that “I feel supported by my employer through supervision, training, and being able to speak openly with management” and “I feel supported and the managers help me when I need it. For example, my training, when I can’t go, he supports me to go another time.”

The service fosters good relationships with and among the staff team through the support mechanisms in place, for example during regular 1-1 supervision and day to day communication and monthly team meetings. Staff demonstrated in their feedback to us that person centred care was not only an expectation but that it is how staff believe care should be provided.