You are here

Elite Social Care Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 26 April 2019

About the service:

This service is a domiciliary care agency which provides personal care to people living in their own homes. At the time of our visit 49 people were being supported by Elite Social Care Limited.

People’s experience of using this service:

People were overwhelmingly positive about the service they received and said the service was exceptionally caring. People told us staff were very thoughtful and considerate and went above and beyond anything they expected. The relationships between staff and people who received support consistently demonstrated a high regard for people's dignity and respect.

The service was highly effective. We were repeatedly told staff made a difference and promoted a good quality of life for people.

People were actively empowered to take control of their care packages and to lead the lives of their choosing. Care records we looked at contained evidence the person supported had been involved with and were at the centre of developing their care plans.

People’s independence was actively promoted giving people greater confidence and boosting self-esteem. People told us staff had enabled them to regain skills they thought they had lost.

The service demonstrated an extremely compassionate awareness and understanding to end of life care. We received feedback from a Macmillan nurse who told us staff and management at Elite Social Care Limited had been exemplar.

The registered provider and management team worked extremely effectively and proactively together. We found they were excellent role models in the provision of high care standards. There was a positive leadership style which focussed upon dignity, independence and empowerment for both people supported by the service and staff.

The service worked in partnership with other organisations to make sure they followed current practice, providing a quality service and the people in their care were safe.

Rating at last inspection:

Good (13th August 2016)

Why we inspected:

This inspection was a scheduled comprehensive inspection based on the previous rating.

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 April 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 26 April 2019

The service remained effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 26 April 2019

The service had improved to outstanding

Details are in our Caring findings below.

Responsive

Outstanding

Updated 26 April 2019

The service had improved to outstanding

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 26 April 2019

The service had improved to outstanding

Details are in our Responsive findings below.