24 September 2012
During a routine inspection
As part of our inspection and with their permission, on the second day of our inspection we visited and spoke with five people and/or their relatives about their experiences. They told us they were 'happy' and 'satisfied' with the service they received. They said they received the help they needed. They told us that care workers were, polite respectful, usually reliable and prompt. They also said they were usually informed if a care worker was delayed and given details each week of the care workers who visited them to provide their care.
People told us they were contacted regularly by the office to check if they were satisfied with the service and if any changes to the help and support they received was needed.
Documents that set out the help people needed were clear, accurate and up to date. We saw there were copies of individuals' care plans held at Enara's office and also at their home's.
Arrangements were in place that ensured people's needs were reviewed regularly. We also saw that there were systems in place that ensured the registered provider's procedures were followed and the quality of the service people received was maintained and/or improved.