The Cedars

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff understood their responsibilities in ensuring people’s human rights were upheld and respected. Staff told us they hadn’t had to tackle any discrimination before but explained they had good relationships with other professionals and were confident any barriers could be overcome to ensure people had equitable experiences.

Staff understood their responsibility to advocate for people when required. For example, a staff member told us they had worked with other services and a person’s relative to source a specialised wheelchair as a person’s existing one was preventing them from taking part in activities and engaging with others. The personalised wheelchair meant the person was now able to engage in activities and use the minibus.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.