The Cedars

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service understood the importance of people’s social needs being recognised and met. A relative told us, “[My family member] has so many friends there, they are happy.”

Staff told us how they held weekly ‘tech sessions’ to teach people how to use mobile phones and tablets so they could use them to communicate with their families and friends. This included making phone calls, video calls and ensuring their devices were charged and ready to use. This empowered people to remain connected, informed, and active participants in their communities, while also improving their health and well-being.

There was a variety of activities on offer in the home which were meaningful and tailored to people’s individual interests. This promoted engagement, reduced loneliness and enhanced cognitive and physical function. A relative told us, “[My family member] goes to some activities, they pick and choose what they want to do. [Staff] are good at thinking of things [my family member] would like and suggesting them.” A person told us, “The activities are fantastic. There is something on every day such as quizzes and exercises, they even had animals in last week.” A relative told us after their family member had been assessed to have a modified diet staff had supported them to manage this change in a way that suited them. They told us, “The registered manager organised for us all to have a meeting with the chef to discuss what flavours [my family member] would like. [My family member] gives feedback to the chef after their meal each day. They help [my family member] to eat, they couldn’t do more for them.” This meant people were enabled to have as much control as possible in their care and support needs which enhanced their quality of life.

People told us they had choice and control over their care and support. A person told us, “I’m looked after well. I’m helped with washing and dressing. I choose what I want to wear each day.” A relative told us staff encouraged their family member to be as independent as possible by reminding them to sit down when dressing to reduce the risk of falling. Another relative told us, “[My family member] has dementia but they are very mobile and love walking totally free.”

People and relatives, when appropriate, were involved in creating and reviewing how they wanted their care and support to be delivered. There were regular resident and relative meetings where feedback was shared to help improve the service and share positive experiences which encouraged open and honest communication.

Staff understood their responsibility in ensuring people were given as much control as possible over their day-to-day support. They explained how they always asked consent when carrying out tasks with people and described strategies they used to support people who could not verbally communicate to make choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.