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Inspection Summary


Overall summary & rating

Good

Updated 20 March 2019

About the service:

Rosedale Care Home provides accommodation with personal care for people over age of 65. The service is registered to accommodate up to 18 people, and was providing personal care to 18 people at the time of the inspection. Any nursing needs were provided by community nursing services.

People’s experience of using this service:

• People received care and support that was safe. The provider had a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with vulnerable people. All staff had received training in safeguarding vulnerable people.

• There were risk assessments to identify any risk to people and staff understood the actions to take to ensure people were safe. There were sufficient staff to support people with their daily living and activities.

• People received effective care and support. Staff demonstrated a clear understanding of people's needs and received training relevant to their role and the needs of people living in the home. People enjoyed a healthy balanced and nutritious diet based on their preferences and health needs.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

• People received care from staff who were kind and caring. Staff respected people's privacy and dignity always. Staff supported people to be fully involved in their care planning and reviews. People were supported to express an opinion about the care provided and the day to day running of the home.

• People received responsive care and support which was personalised to their individual needs and wishes and promoted independence. There was clear guidance for staff on how to support people in line with their personal wishes, likes and dislikes. People were supported to access health care services and to see healthcare professionals when necessary.

• People were supported by a team that was well led. The registered manager demonstrated an open and positive approach to learning and development. Staff said the registered manager was open to suggestions and approachable. Everybody spoken with said they felt the management team was open, approachable and the home was well led.

• There were systems to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people's views. Records showed the service responded to concerns and complaints and learnt from the issues raised.

• The registered and deputy managers worked professionally with agencies outside of the service and ensured a transparent, honest and open approach to their work which was valued by others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

At the last inspection in August/September 2017 the service was rated Requires Improvement (report published on 14 March 2018). At that inspection we found two breaches of Regulations. They related to safe care and treatment and quality monitoring systems.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The provider is no longer in breach of the two Regulations identified at the last inspection. At this inspection the service has made sufficient improvements to be rated Good.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 20 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 20 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 20 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 20 March 2019

The service was well-led

Details are in our Well-Led findings below.