The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Bupa Centre - Canary Wharf

50 Marsh Wall, Canary Wharf, London, E14 9TP (020) 7302 2720

Provided and run by:
Bupa Occupational Health Limited

All Inspections

31 January 2014

During a routine inspection

As part of this inspection we were able to speak with one person using the service. They told us, "everything has been fantastic from start to finish." We also checked customer satisfaction questionnaires, which showed that most people were very satisfied with the quality of care and treatment offered. One person commented, "the amount of time scheduled with the doctor was excellent. Nothing was rushed and so it gave time for me to think about other issues that I may want to raise."

People were asked for their consent before they received care and treatment and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs. Their care and treatment was planned and delivered in line with their individual assessment.

People's needs were assessed and a detailed medical history was taken from each person and discussed prior to their healthcare assessment or treatment. Treatment was planned and delivered in line with their individual plan.

People were cared for in a well-maintained environment by staff who had been trained to deal with medical emergencies.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

4 March 2013

During a routine inspection

People who used the service were treated with dignity and respect.

People thought they received a good service and were pleased with the advice they received on how to improve their health.

People said the service was delivered in a professional way.

People were cared for in a clean and hygienic environment and infection control procedures were in place.

Staff were appropriately qualified and received ongoing training and support. Staff were clear about their roles and responsibilities.

The provider had ways to monitor and improve the quality of service it provided for people who used the service.

You can see our judgements on the front page of this report.