Updated 23 July 2019
Bupa Centre – Battle Bridge House is the registered location of Bupa Occupational Health Limited. CQC regulated services offered from the location include mammography and private GP services. The service also offers the following which are not covered under the scope of our registration and as such were not inspected or reported on: health assessments, musculoskeletal and workplace health services. Services are only available to adults over 18 years of age.
The service is located in a purpose-built property with street level access into a reception and waiting area servicing the whole building. The building is fully accessible with lifts to all floors and accessible facilities. Patients are directed to the health assessment and private GP service floor with a separate reception and waiting area, staff offices, facilities and consultation rooms. Patients are escorted to the mammography service located in the basement level.
Services are available to any fee-paying patient. Services can be accessed through a membership plan or on a pay per use basis.
Services are available by appointment only between 7.30am and 6pm Monday to Friday.
Staff include the centre manager who is supported by clinical and administrative leads. The clinical team is led by a lead physician with a team of ten GPs. There are two radiographers, ten health advisors and two physiotherapists. The administrative team is led by an administration manager with a team of four administrative and reception staff. Those staff who are required to register with a professional body were registered with a licence to practice.
The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.
Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our visit we:
- Spoke with a range of clinical and non-clinical staff including GPs, service managers and administration staff.
- Reviewed an anonymised sample of the personal care or treatment records of patients.
- Reviewed service policies, procedures and other relevant documentation.
- Inspected the premises and equipment used by the service.
- Reviewed CQC comment cards completed by the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well led?
These questions therefore formed the framework for the areas we looked at during the inspection.