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Inspection Summary


Overall summary & rating

Good

Updated 27 April 2018

We carried out an announced inspection of Heyhead House on 20 and 21 March 2018.

Heyhead House is registered to provide accommodation and personal care for eight adults who have a Learning Disability. The service does not provide nursing care. The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion to ensure people with learning disabilities and autism can live as ordinary a life as any citizen. At the time of the inspection, there were eight people using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

We observed people were treated with kindness, care and respect. Staff understood their responsibilities to safeguard people from abuse. There were appropriate arrangements in place in relation to the safe storage, receipt, administration and disposal of medicines. New staff were recruited safely.

Risks to people's health, welfare and safety were managed well. However, we made a recommendation about assessing and monitoring the risks in relation to older people’s needs. The service was safe, clean and well maintained and suited to the needs of the people living there. People enjoyed a varied and healthy diet and changes in their health were monitored and acted on.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to live active lives and use local services and facilities. Activities were provided both inside and outside the home. People were supported to keep in contact with friends and family.

Each person had a support plan, which provided clear guidance on how their needs and preferences would be met. People were supported to be as independent as possible in all aspects of their lives. People's rights to privacy, dignity, independence and choice were respected; communication between people using the service, relatives and staff was good.

There were sufficient numbers of staff to ensure people's care and support was provided flexibly. The staff team received appropriate support and training and felt valued and respected by the registered manager.

Systems were in place to monitor the quality of the service provided. People's views and opinions were sought and acted on.

Inspection areas

Safe

Good

Updated 27 April 2018

The service remains Good.

Effective

Good

Updated 27 April 2018

The service remains Good.

Caring

Good

Updated 27 April 2018

The service remains Good.

Responsive

Good

Updated 27 April 2018

The service remains Good.

Well-led

Good

Updated 27 April 2018

The service remains Good.