Archived: Brookside

Eight people were in residence when we visited. During our visit we used different methods to help us understand the experiences of people using the service. We spoke with three people living at the home and three staff members, and we spent time observing the care provided in the home. One person who used the service said, 'I like it here ' the staff are kind to me'.

We saw staff knocking on people's doors before entering. We were told by a person that used the service they enjoyed staying in bed sometimes in the morning. This meant people were listened to and their wishes were respected.

People were consulted about their care, and where able, gave consent to the treatment and support they received. This meant people were involved in making decisions about their care.

We found that care plans and risk assessments were kept under review. This meant staff had the most up to date information to meet people's changing needs.

There were systems in place to keep people safeguarded against the risk of abuse.

We looked at staff training, supervision and appraisal records and found that staff were properly supported to provide care and treatment to people who used the service.

We saw that the provider monitored the quality of the service which meant people received safe and appropriate care that met their needs.

We used a number of different methods to help us understand the experiences of people living at the home. These included observation, speaking with staff and looking at records. We spent time in the dining room and the lounges. We observed the care that people received. We saw good interactions between the staff and people who live at the home and we saw that people were given choices.

People told us, "We can choose what food we want from the menu and every day we have a choice of meals." "I like living here, they look after me and I like the staff". We found that the atmosphere of the home was relaxed and friendly.