You are here

Ark Nursing & Care Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

This announced inspection took place on 4, 10 and 11 October 2017. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

Ark Nursing and Care Agency provides nursing and personal care to people in hospitals, care homes and to people who need assistance in their own homes. At the time of our inspection there were 13 people receiving a service in their own homes.

At the last inspection in September 2015 the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good:

The service continued to provide safe care to people. One person commented: “I feel safe with the carers.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.

Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.

There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.

Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.

A number of methods were used to assess the quality and safety of the service people received and made continuous improvements in response to their findings.

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains Good.

Effective

Good

Updated 8 November 2017

The service remains Good.

Caring

Good

Updated 8 November 2017

The service remains Good.

Responsive

Good

Updated 8 November 2017

The service remains Good.

Well-led

Good

Updated 8 November 2017

The service remains Good.