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Intercare Community Support Limited Good

Inspection Summary

Overall summary & rating


Updated 31 July 2019

About the service

Intercare Community Support Ltd is a domiciliary care agency providing personal care to 67 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by staff who put them at the heart of what they do. People and relatives were happy with the service they received and spoke positively to us about staff with whom they had good relationships.

Appropriate recruitment checks took place before staff started work and there were enough staff available

to meet people's care and support needs. Staff received comprehensive training to enable them to carry out their roles effectively. Staff enjoyed working at the service and felt supported by each other and the registered manager.

Care plans and risk assessments were detailed and kept up to date. Information about people was written in a respectful and personalised way. People and their relatives were involved in the planning and delivery of their care and were kept informed when there were changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a complaints procedure in place and people were confident if they did have any complaints that these would be addressed. When there were problems, the provider dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.

People, relatives and staff were encouraged to share their feedback and the registered manager was open to suggestions and approachable. The registered manager was keen to improve and extend the service by using new technology and promoting good practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 8 September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 July 2019

The service was safe.

Details are in our Safe findings below.



Updated 31 July 2019

The service was effective.

Details are in our Effective findings below.



Updated 31 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 31 July 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 31 July 2019

The service was well-led.

Details are in our Well-Led findings below.