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Multi - Care Community Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 20 May 2017

Multi - Care Community Services Ltd is a domiciliary care providing the regulated activity of personal care to people living in their own homes.

This inspection was undertaken by one inspector. At the last inspection on 19 March 2015 the service was rated as ‘Good’. At this inspection we found the service remained ‘Good’.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported safely as staff were knowledgeable about reporting any incidents of harm. There were a sufficient number of staff employed and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce these risks such as assisting people with their medicines and when supporting people when accessing the community. Arrangements were in place to ensure that people were supported and protected with the safe management of their medicines.

The registered manager and staff understood the requirements of the Mental Capacity Act (MCA) 2005. People were supported to have choice and control over their lives as much as possible. Staff supported people in the least restrictive way possible; the policies and procedures in the service supported this practice.

People were supported to access a range of health care professionals and they were provided with opportunities to increase their levels of independence. Health assessments were in place to ensure that people were supported to maintain their health and wellbeing. There were effective links with healthcare professionals.

A staff training and development programme was in place and procedures were in place to review the standard of staff members’ work performance. Staff were supported and trained to do their job.

Staff supported people with their individual nutritional and dietary requirements when required.

People’s privacy and dignity were respected and their care and support was provided in a caring and patient way. A complaints procedure was in place and complaints had been responded to, to the satisfaction of the complainant. People could raise concerns with the management team and staff at any time.

The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. People and their relatives were able to make suggestions in relation to the support and care provided.

Inspection areas

Safe

Good

Updated 20 May 2017

The service remains Good.

Effective

Good

Updated 20 May 2017

The service remains Good.

Caring

Good

Updated 20 May 2017

The service remains Good.

Responsive

Good

Updated 20 May 2017

The service remains Good.

Well-led

Good

Updated 20 May 2017

The service remains Good.