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Multi - Care Community Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 20 November 2019

Multi-Care Community Services Ltd provides personal care for people in their own homes. At the time of our inspection there were 108 people using the service.

People’s experience of using this service and what we found

Call visits were not monitored to ensure people received their calls on time and there were no missed calls. However, people confirmed they received their visits on time. Risk assessments were generic and lacked guidance for staff and care plans needed to be more person centred.

People received safe and effective support from staff who received appropriate training and understood peoples identified risks. The provider had a robust recruitment process.

People were supported to take their medicines safely and staff understood the importance of infection control practices. People were supported to eat and drink where appropriate to maintain a healthy diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were happy with the care and support they received in areas such areas as their health needs, medicines management and end of life care.

Staff received an induction and regular training. They received competency checks, regular staff meetings and supervisions.

People told us staff were kind, caring and compassionate. People’s care was arranged in response to their identified needs. This was kept under review and updated as and when needed. Staff supported people in a way that maintained their dignity and promoted their independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (last report published 22 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 20 November 2019

The service was not always well-led.

Details are in our well-Led findings below.