Archived: Addaction - Regent Street

We do not currently rate substance misuse services.

We found the following areas of good practice:

• there was enough staff to meet the needs of the young people using the service

• staff received necessary training and access to a range of other specialist training

• managers supported staff, who received supervision and appraisals and were able to contribute with suggestions

• staff assessed risks effectively and prepared plans detailing how they would be mitigated

• staff carried out comprehensive assessments of a person’s needs to plan their care and developed personalised, holistic, and up-to-date recovery and support plans alongside the young person

• staff delivered treatment and communicated in an age-appropriate way

• the service worked closely with other agencies and families to provide a holistic package, including working to improve a young person’s self-esteem and confidence, and promoting diversionary activities

• staff treated people with a caring and respectful attitude, including young people using the service, parents or carers and young people affected by their parent’s substance misuse

• the service facilitated a young person’s community mutual aid group that was open to all young people to provide peer support, diversionary activities and training

• the service worked with other agencies to enable them to carry out early initial screening for substance misuse in young people and a simple and quick pathway into treatment.

However, we also found areas that the provider could improve:

• The risk management plan did not include agreed actions that staff would take if a client missed an appointment or dropped out of treatment.