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Inspection Summary


Overall summary & rating

Good

Updated 15 October 2020

About the service

Bamfield Lodge is a care home providing personal and nursing care for up to 60 people, on three floors. Crocus provides personal care, Daisy provides personal and nursing care, and Snowdrop provides care for people living with dementia. At the time of our inspection, 49 people were living in the home.

People’s experience of using this service and what we found

People received a service that was safe. People had access to call bells. They looked comfortable and relaxed in the presence of staff. Systems were in place to ensure medicines were safely managed. Staffing levels were safe and robust recruitment systems were in place.

Staff had a good understanding of safeguarding processes and were confident the registered manager would act on any concerns they raised. Effective infection prevention and control measures were in place.

Risks associated with people's care needs and the environment had been assessed and staff

were provided with information on how to support people safely. Incidents and accidents were reviewed to ensure lessons were learned to reduce recurrence and make improvements.

People’s needs were assessed, and when people moved into the home, protocols were in place to isolate people, in line with current pandemic guidance.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way and in their best interests. The policies and systems in the service supported this practice.

People were provided with choices at mealtimes and provided with the support they needed to eat and drink.

The provider had systems and procedures to monitor and assess the quality and safety of the home. People using the service, relatives and staff told us the care home was well led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was requires improvement (published 25 October 2018).

The provider completed an action plan after the last inspection to show what they would do and by when, to improve.

Since the last inspection, the care home has been taken over by Barchester Healthcare Limited. At this inspection we found improvements had been made and the rating for this service has improved to good.

Why we inspected

We undertook this focused inspection to check the service had followed their action plan and to check they had made improvements. This report only covers our findings in relation to the Key Questions: Safe, Effective and Well-led.

The key question, Responsive, was not looked at on this occasion. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bamfield Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 October 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 October 2020

Responsive

Requires improvement

Updated 15 October 2020

Well-led

Good

Updated 15 October 2020

The service was well-led.

Details are in our well-led findings below.