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229 Mitcham Lane Limited - 11 Angles Road Good

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2018

We inspected 229 Mitcham Lane Limited - 11 Angles Road on 6 July 2018. This was an unannounced inspection.

At the last inspection, the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

229 Mitcham Lane Limited - 11 Angles Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

229 Mitcham Lane Limited - 11 Angles Road provides personal care and accommodation for up to six people with mental health needs. There were five people using the service at the time of the inspection.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us they were happy and content living at Angles Road. They told us that staff were caring towards them and helped them whenever they needed. Staff had been working at the service for a long time, this helped to develop caring, long lasting relationships with people. We observed there to be a calm, friendly atmosphere at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People lived independent lives, eating out and going to local cafes and day centres.

Staff supported people with their medicines and helped them to make medical appointments if needed. The service worked with collaboratively with external stakeholders, including health and social care professionals to provide joined up care for people.

Care records included risk assessments and care plans. Risks to people included steps that staff could take to support them and to minimise the risk. Care plans included goals and objectives that people were working towards. Care records were reviewed every three months. People met their key worker every month which gave them an opportunity to give their views on the support they received.

People using the service told us they did not have any concerns or complaints but knew how to raise these if the need arose.

Inspection areas

Safe

Good

Updated 7 August 2018

The service remains Good.

Effective

Good

Updated 7 August 2018

The service remains Good.

Caring

Good

Updated 7 August 2018

The service remains Good.

Responsive

Good

Updated 7 August 2018

The service remains Good.

Well-led

Good

Updated 7 August 2018

The service remains Good.