21, 22 December 2010
During an inspection in response to concerns
We were told that the staff were 'wonderful', there were always plenty of staff about and call bells were always answered quickly. People told us that their visitors are always welcome in the home and can come whenever they like.
When we asked people about the temperature in the home, despite recent heating problems in the home, they told us that the home was always warm enough, and they could 'put on extra jumpers' if they needed to. One person said 'I like my room cooler'.