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Archived: Milliner House

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All reports

Inspection report

Date of Inspection: 21, 22 December 2010
Date of Publication: 7 February 2011
Inspection Report published 7 February 2011 PDF


Inspection carried out on 21, 22 December 2010

During an inspection in response to concerns

We spoke with 12 residents during our visit to the home on the 22 December 2010. People told us that there was always plenty of good food, and made comments on the variety and choices they have.

We were told that the staff were �wonderful�, there were always plenty of staff about and call bells were always answered quickly. People told us that their visitors are always welcome in the home and can come whenever they like.

When we asked people about the temperature in the home, despite recent heating problems in the home, they told us that the home was always warm enough, and they could �put on extra jumpers� if they needed to. One person said �I like my room cooler�.