Archived: Brandon House Nursing Home

140 Old Church Road, Bell Green, Coventry, West Midlands, CV6 7ED (024) 7663 8602

Provided and run by:
Southern Cross Healthcare Services Limited

Important: The provider of this service changed. See new profile

All Inspections

9 March 2011 and 18 September 2012

During an inspection looking at part of the service

During our visit on 9 March we talked to three people using the service and we met several more. Some people using this service found it difficult to communicate because of their dementia care needs and could not comment directly on the quality of service they receive.

We observed that staff treated people with respect and their dignity was maintained. For example, personal care was provided in private and people were spoken to respectfully. We observed several interventions where staff responded to comfort people who were upset or agitated. We observed that staff are knowledgeable about the likes and dislikes of people living in the home and were kind, caring and attentive towards them during our visit.