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Inspection Summary


Overall summary & rating

Good

Updated 1 May 2020

About the service:

Riversway Nursing Home is a care home that provides personal and nursing care for up to 69 older people. The service is provided in accommodation over two floors. At the time of the inspection, 66 people were living in the home.

What life is like for people using this service:

People who used the service and relatives spoke positively and told us they felt safe in the home.

Medicines were safely managed, and people received their medicines when they needed them.

Quality assurance risks systems identified shortfalls and actions plans were in place to mitigate risks and make improvements.

Staff had received sufficient training to carry out their roles. Staff demonstrated a good understanding of safeguarding and whistle-blowing and knew how to report concerns.

People were supported to access health care services and regular visits were undertaken by their GP.

People’s dietary needs were assessed, and people were offered choices at mealtimes. People received the support they needed with food and fluids.

People and relatives were asked for feedback and knew how to complain.

People received care that was kind and respectful. Care plans were detailed and reviewed each month.

The service met the characteristics of Good in the key questions Safe, Effective, Caring, Responsive and Well-led. Therefore, our overall rating for the service after this inspection has remained Good.

More information is in detailed findings below.

Rating at last inspection:

Good (report published in June 2017).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people receive.

Follow up:

We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 1 May 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 May 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 May 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 May 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 1 May 2020

The service was well-led.

Details are in our Well-Led findings below.