Archived: 229 Mitcham Lane Limited - 99 Sunnyhill Road

Updated 1 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 16 December 2015 and was carried out by one inspector. Prior to the inspection we reviewed the Provider Information Record (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law.

During the inspection we spoke with four people using the service, three members of staff and a director who was visiting the service. We looked at records the service is required to maintain in relation to all aspects of care provided including complaints and safeguarding incidents. We reviewed five care records and five medicines administration records (MAR) charts. We viewed five records relating to staff including training, supervision, appraisals and duty rotas. We looked at monitoring reports on the quality of the service. We made general observations of the care and support people received at the service.

After the inspection we spoke with a care coordinator and a community psychiatric nurse about their views of the service.

Updated 1 February 2016

This unannounced inspection took place on 16 December 2015. 229 Mitcham Lane Limited - 99 Sunnyhill Road provides personal care and accommodation for up to five people with mental health needs. Five people were using the service at the time of the inspection.

The service has a registered manager who has been in post since 2010. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The previous inspection of the service took place on 24 June 2014. The service met all the regulations we checked at that time.

People received safe care and support. Staff had identified risks to people’s health and safety. There were up to date support plans in place to keep people as safe as possible. Staff followed guidance about how to support people safely. People were supported to receive their medicines safely as prescribed.

Staff understood the different types of abuse and neglect which could happen to people and their responsibility to report any concerns to protect them from harm. There were sufficient staff on duty to meet people’s care and support needs.

Staff had the skills and knowledge to support people with their mental health needs. Staff felt supported in their roles. Staff supported people to develop their daily living skills and encouraged them to be as independent as possible. People enjoyed the food provided in the service. The service worked in partnership with healthcare professionals to ensure people received appropriate care and treatment to promote their physical and mental well-being.

Staff knew people well and treated them with respect. People told us staff were kind and caring. Staff were respectful of people’s dignity and privacy. Staff asked people how they wanted to be supported and cared for.

Staff assessed people’s needs before they started to use the service. Staff regularly reviewed people’s needs and the support they required. Staff had put in place support plans which promoted people’s mental health and reflected their choices and preferences.

People were asked for their views of the service and their feedback was used to make improvements. People knew how to make a complaint and felt confident to raise any concern with the registered manager and staff.

Staff understood their role in supporting people with their needs. Regular checks were undertaken on the quality of the service and improvements were made if necessary.