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Archived: 229 Mitcham Lane Limited - 99 Sunnyhill Road Good

Inspection Summary

Overall summary & rating


Updated 1 February 2016

This unannounced inspection took place on 16 December 2015. 229 Mitcham Lane Limited - 99 Sunnyhill Road provides personal care and accommodation for up to five people with mental health needs. Five people were using the service at the time of the inspection.

The service has a registered manager who has been in post since 2010. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The previous inspection of the service took place on 24 June 2014. The service met all the regulations we checked at that time.

People received safe care and support. Staff had identified risks to people’s health and safety. There were up to date support plans in place to keep people as safe as possible. Staff followed guidance about how to support people safely. People were supported to receive their medicines safely as prescribed.

Staff understood the different types of abuse and neglect which could happen to people and their responsibility to report any concerns to protect them from harm. There were sufficient staff on duty to meet people’s care and support needs.

Staff had the skills and knowledge to support people with their mental health needs. Staff felt supported in their roles. Staff supported people to develop their daily living skills and encouraged them to be as independent as possible. People enjoyed the food provided in the service. The service worked in partnership with healthcare professionals to ensure people received appropriate care and treatment to promote their physical and mental well-being.

Staff knew people well and treated them with respect. People told us staff were kind and caring. Staff were respectful of people’s dignity and privacy. Staff asked people how they wanted to be supported and cared for.

Staff assessed people’s needs before they started to use the service. Staff regularly reviewed people’s needs and the support they required. Staff had put in place support plans which promoted people’s mental health and reflected their choices and preferences.

People were asked for their views of the service and their feedback was used to make improvements. People knew how to make a complaint and felt confident to raise any concern with the registered manager and staff.

Staff understood their role in supporting people with their needs. Regular checks were undertaken on the quality of the service and improvements were made if necessary.

Inspection areas



Updated 1 February 2016

The service was safe. Staff understood how to keep people safe from harm. Risks to people were assessed and managed appropriately.

Sufficient staff were available on duty to meet people’s needs. People

received their medicines safely as prescribed.



Updated 1 February 2016

The service was effective. Staff received training and support to meet people’s mental health needs.

People consented to the support and care they received. People had nutritious food which they enjoyed. People had access to the healthcare they needed.

People were supported in line with the principles of the Mental Capacity Act (MCA) and the requirements of Deprivation of Liberty Safeguards (DoLS).



Updated 1 February 2016

The service was caring. People told us staff were kind and polite. Staff respected people’s dignity and privacy.

People were involved in planning for their support and care. Staff supported people to maintain relationships with their friends and family.



Updated 1 February 2016

The service was responsive. Staff assessed people’s needs and had support plans on how to effectively deliver their care. People received their care and support as planned.

People’s views were taken into account. People were supported to pursue their interests and take part in activities which they enjoyed.

The registered manager investigated and responded to complaints.



Updated 1 February 2016

The service was well-led. People told us the registered manager was approachable and involved in the day to day operation of the service.

There was open communication with people, staff and health professionals. Checks were made on the quality of the service.