Quinton Gardens

Updated 29 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors on the first day of the inspection, and one inspector on the second day of the inspection.

Quinton Gardens is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Quinton Gardens is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

The first day of the inspection was unannounced. The second day of the inspection was announced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We asked the Integrated Care Board and Healthwatch for any information they had which would aid our inspection. Integrated Care Board together with other agencies may have responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who used the service and 2 relatives about their experience of the care provided. Additionally, we spoke with 9 staff members including the deputy manager, senior carers and a member of the housekeeping staff. In addition, we spoke with the nominated individual and a provider representative. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with a health and social care professional who regularly visited the home.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included 4 people’s care plans and multiple records of medicines administration. We looked at a variety of documents relating to the safety of the home and the management of the service, including quality monitoring checks. We confirmed the safe recruitment of 4 staff members.

Updated 29 December 2023

About the service

Quinton Gardens is a care home providing accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury care for up to 35 people. The service provides support to younger and older people, who may live with dementia, physical disabilities, sensory impairment or mental health needs. At the time of our inspection there were 33 people using the service.

People’s experience of the service and what we found:

We found no evidence of harm to people, but risks to some people could be further reduced. These included risks in relation to the premises and how people’s safety needs were managed. We identified some items of equipment required replacing to reduce risks to people further. Action was taken to address this. The provider took immediate action to start to address these. Staff know how to protect people from abuse and staff were recruited safely there were enough staff to care for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to have the medicines they needed to remain well. Systems were in place to take learning, should anything go wrong with people's care. Staff were supported to maintain good infection control through training and supplies of PPE.

There had been significant changes to the leadership at the home and the checks the provider is making so they can be assured people are receiving good care, and that areas of improvement are promptly identified and actions addressed. There was an open culture at the home which encouraged people, relatives, and staff to make suggestions to improve people's care further. Staff had developed good working relationships with other health and social care professionals, which promoted people's well-being. People were achieving good outcomes, such as desired increase in weight, and people were now less anxious.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, published 14 November 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remain good based on the findings of this inspection.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Quinton Gardens on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.