29 July 2014
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
The inspection was unannounced which means that we did not tell the provider beforehand that we were coming to inspect the home. At the last inspection in August 2013 the provider was meeting the requirements of the Regulations we looked at.
The Field House Residential Care Home is an adapted residential house. It provides accommodation for up to 21 older adults some of whom have dementia. At the time of our inspection 19 people were using the service. There was a registered manager at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
People who lived in the home, their relatives and health professionals who visited told us they felt that people at the home were safe. We saw there were systems and processes in place to protect people from the risk of harm. During our visit we found staff were caring and kept asking people if they needed anything. People told us that staff were nice to them. We saw that people were treated with dignity and respect.
Staff received appropriate training and were knowledgeable about the needs of people living in the home. They provided effective care and support that met people’s individual needs. We found that staff worked flexibly to ensure there were enough staff on duty to meet people’s needs and to enable people to participate in interests which they liked.
People were able to make choices about what they did and what they ate. People were supported to express their views and engage in hobbies and interests they wanted to do. Staff were able to explain how people liked to be supported.
Management systems were well established to monitor and learn from incidents and concerns. There were also systems to ensure the quality of the service was regularly reviewed against national standards of good practice. This meant that people received a service which constantly sought to improve and achieve compliance against national health and social care regulations.