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Ticehurst Care Home With Nursing Good

Inspection Summary


Overall summary & rating

Good

Updated 25 September 2019

About the service

Ticehurst is a residential care home providing nursing and personal care for 81 people at the time of inspection who may be living with dementia.

Ticehurst accommodates up to 86 people in one purpose built building that is divided into two wings, one for nursing care and one for residential care.

People’s experience of using this service and what we found

The provider had systems and processes in place to manage medicines safely and protect people from the risk of abuse. Infection control measures were in place to minimise the risk of infection. The provider acted on or learnt from incidents, such as an incident highlighting the need for pre- admission assessments to be more detailed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care workers had developed caring relationships with people they supported. Staff respected people's dignity and privacy and promoted their independence.

People's care and support met their needs and reflected their preferences.

Management processes were in place to monitor and improve the quality of the service. There was a positive and open culture. The management team sought feedback from people, relatives and staff. Feedback was positive across all areas.

Rating at last inspection

The last rating for this service was good (published 17 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 September 2019

The service was well-led.

Details are in our well-led findings below.